Standards
ISO 9001
ISO 9001 is a standard that primarily focuses on quality management in organizations, which has made it the most popular quality management system and standard worldwide. ISO 9001 is the most well-known, widely used, and important ISO standard, and it is also certifiable.
ISO 14001
ISO 14001 is a recognized standard that specifies the requirements for an environmental management system. It helps organizations improve their environmental performance through more efficient use of resources and reduction of waste, gain competitive advantage, and increase stakeholder confidence.
ISO 10002
ISO 10002 focuses on customer complaints handling and considers customer complaints as valuable and free sources of information. When the opportunity is provided for this information to be expressed and complaints to be raised, customers can easily share their feedback with the organization. This standard states that proper management of customer complaints not only helps organizations identify their problems, but also leads to customer loyalty, commitment, and ultimately customer satisfaction.
